Skip to main content

How to fix E-launcher?

Yana Vansovych
Updated

     Sometimes you need to fix E-launcher to resolve potential errors or malfunctions. For example:

  • when a user starts a session, the desktop opens instead of Shell;
  • a black screen or an error message appears when the session starts;
  • after installing E-launcher, no restrictions were applied (this can be determined by the display of the taskbar, start menu, access to settings, etc);
  • the SenetUser folder was duplicated on the PC, which led to the incorrect functioning of the software.

     This article provides guidelines for:

   
How to fix E-launcher on a disk-based PC?

1. Log in to the PC you want to update as an administrator (support).

2. Delete the SenetUser account. You can do this in the following way:

    • type netplwiz in the Windows search bar and press Enter.

scrarmen-3.png

    • select SenetUser, and then click Remove.

enSUremove.png


3. Navigate to C:\Users and delete the local folder of the SenetUser account. In the picture below, you can see two Senet User folders, which means that the folder was duplicated, so you need to delete all folders that contain SenetUser in their name.

del_users_en.png


4. Reboot the PC.

5. Log in to the PC you want to update as an administrator (support).

6. Download the E-launcher installer to this PC.

7. Right-click on the installer and run it as administrator.

intaller_en1.png


8. Since E-launcher is already installed, the installation key will be pulled up automatically.

9. Click Repair and wait for the process to complete.

repair.png

  • If you don't have the latest version of E-launcher, click Update. Updating to the new version works like a software fix.

eng_upd2.png


10. Reboot your PC. Rebooting completes the fix.

 

How to fix E-launcher on a PC with a diskless system?

    For changes to be saved, PCs on diskless systems should be updated in superuser mode. The fixing process is almost the same for different types of diskless systems. Below are instructions for PCs running the SENET Boot system.

1. Start superuser mode on one of the switched-off client PCs. 


2. Log in to this PC as an administrator (support). 

3. Delete the SenetUser account. This can be done in the following way:

    • type netplwiz in the Windows search bar and press Enter.

scrarmen-3.png

    • select SenetUser, and then click Remove.

enSUremove.png


4. Navigate to C:\Users and delete the local folder of the SenetUser account. In the picture below, you can see two Senet User folders, which means that the folder was duplicated, so you need to delete all folders that contain SenetUser in their name.

del_users_en.png


5. Reboot the PC.

6. Log in to this PC as an administrator (support).

7. Download the E-launcher installer to this PC.

8. Right-click on the installer and run it as administrator.

intaller_en1.png


9. Since E-launcher is already installed, the installation key will be pulled up automatically.

10. Click Repair and wait for the process to complete.

repair.png

  • If you don't have the latest version of E-launcher, click Update. Updating to the new version works like a software fix.

eng_upd2.png


11. Restart the PC. Log in to Shell as a user or an employee to download the necessary information from the server.

12. Turn off the superuser mode and save your changes.


13. Done! To download the new version to other gaming PCs, reboot the workstations that have the same image running the updated E-launcher.

Related to

Related articles

Comments

0 comments

Please sign in to leave a comment.