SENET Console: "App is in the background" error solutions

If you see the "App is in the background" message pop up, it could be due to one of these reasons:

1. The App Was Minimized❌: The app may have been accidentally minimized. Reopen it to bring it back to the foreground and resume your streaming.

2. TV Setting Issue (HDMI CEC)⚙️: When the HDMI CEC setting is turned on, the TV may prioritize the live stream from the HDMI port over our app, preventing it from controlling the session. To fix this:

• • • Open Settings on your TV.
    • Find HDMI CEC (it may be in "Settings" > "General/Device connection") and turn it off.
    • Reopen the app and start the session to see if everything’s running smoothly.

3. Console Setting Issue (HDMI CEC)🎮: If HDMI CEC is enabled on your PlayStation/Xbox, it might also cause this issue. To disable it:

On PlayStation:

• • Go to Settings > System.
  • Turn off Enable HDMI Device Link.
  • Reopen the app and start the session to see if the issue is resolved.

On Xbox:

• • Open Settings > General > TV & Display Options.
  • Go to Device Control and turn off HDMI-CEC.
  • Reopen the app and start the session to see if the issue is resolved.

📌 If you have any questions, feel free to contact our technical support. We’re glad to assist! 😊