How to update or reset a staff member’s (admin) password

Contents:

• Changing password in Shell

• Resetting password via the admin panel

• Resetting password from the login screen

How to update a staff member’s (admin) password

You can change the password for the admin user or any other staff member directly in the Shell, just like regular users do.

Important: To allow users to change their password, ensure the Allow password reset option is enabled in the admin panel → Gamer interface settings.

To change a password:

• Log in to Shell under a staff account. You can also use the admin account.

• Go to your profile by clicking on the avatar in the top-right corner of the screen.

• Open the Profile tab and click Change password.

• Enter your current password and create a new one.
• Save the changes.

How to reset a staff member’s (admin) password

If you or a client forgets their password, there are two ways to reset it:

• Reset via the admin panel (CAP)

• Reset from the Shell login screen
  
  

How to reset a password via the admin panel

• Go to the Users section and find the account that needs a password reset.

• Open the user profile and ensure the correct email address is specified — the information will be sent there.

• Click Reset password.

🔎The reset password button in the admin panel is available for users with the superadmin role or those who have the "Reset password " right enabled in Users → Roles and user access.

How to reset a password from the Shell login screen

• On the Shell login screen, open the sign-in window for registered users.

• Select Forgot password.

• Enter the email address linked to the account to receive a reset code. If your venue uses SMS registration, enter the phone number from the account profile instead — the code will be sent via SMS.

• Once you enter the code, the system will prompt you to create a new password.