Resolving Rate Configuration Issues

This troubleshooting guide helps you identify and resolve common issues with rate display and activation.

Common Issues and Their Solutions

1. Default Rate Is Active Instead

If you're seeing a different rate than the one you expect, it might be the default rate.

What is a default rate? It's the rate that automatically applies to zones when no other rate is set up. You can set this in your organization's Settings.

What to check:

• Verify whether a specific rate has been assigned to the zone.
• Review your default rate in the organization's Settings.
   

2. Rate Added But Not Activated

Rates must first be created and then assigned to the required zones.

What to check:

• The rate is created.

• The rate is assigned to the specific zone.

🖇️ For detailed instructions, refer to this article.

3. Incorrect Local Time on PC

The local time on the client's computer may be incorrect or may not be synchronized with the organization's settings. Even if the rate is configured correctly, incorrect PC time can prevent it from being displayed at the correct time.

What to check:

• Verify the PC's local time matches the organization's time zone settings.
   

4. All rates appear as 0

If all client rates on the venue map appear as 0, there may be an issue with the settings.

🖇️ For details, see this article.